Workflow & Operational Improvement Advisory
We help organizations fix how work gets done.
ODTG is a Service-Disabled Veteran-Owned Small Business that helps federal agencies, insurers, and financial institutions see how work actually flows, find the bottlenecks, and build practical processes that improve performance.
Risk & Friction
to Work
Founder-Led
Accessibility Experience
What We Do
When work gets slow, confusing, duplicated, or stuck,
we figure out why and help you fix it.
ODTG helps organizations understand how work actually moves, identify where performance breaks down, and design practical improvements without forcing a system rip-and-replace.
Workflow Analysis & Redesign
Through process modeling and workflow mapping, we document how work actually moves through your organization today. Identitify where it slows down or breaks and design a better future state.
Process Improvement
We reduce unnecessary steps, duplication, delays, and handoff problems — organizational improvement that lets your team spend time on the work, not the workaround. Cut unnecessary steps, duplication, delays, and handoff problems, whether that's a claims workflow, an underwriting queue, or a case backlog.
Operations Advisory
Grounded in business analysis, we assess how your people, processes, and systems interact and recommend practical improvements you can actually implement.
Project & Program Advisory
From advisory through hands-on project and program support, we help leadership structure, plan, and monitor the implementation of improvements — so change actually sticks.
Who We Serve
Two worlds. The same underlying problem.
Whether you run a federal program or a wealth advisory practice, work gets stuck in the same places: unclear processes, missing documentation, and handoffs that fall through the cracks.
Federal Agencies & Contractors
Compliance-Driven Operations
- We help agencies and contractors document processes, manage records, modernize workflows, and meet Section 508 accessibility requirements — with the perspective of a founder who ran an 8(a)-certified federal firm for 15 years
Wealth Advisors & Financial Practices
Practices That Run on Process
- Advisory practices lose hours to client onboarding, review prep, service requests, and compliance documentation. Having worked as a registered representative, we know the workflow behind the client relationship — and how to streamline it.
How It Works
Simple to start. Practical by design.
You describe what's slow, stuck, or frustrating. We ask questions until we understand the real problem — not just the symptom.
We document how work flows today, where it bottlenecks, and what it's costing you in time, rework, and missed deadlines.
Clear recommendations, documented processes, and support through implementation. No jargon, no shelf-ware reports.
About ODTG
Founder-led, veteran-owned,
grounded in real federal experience.
Teresa Norton
Principal & Managing
Director
ODTG was founded by Teresa Norton, Principal & Managing Director — an experienced U.S. Navy veteran that helps organizations manage records, document processes, and modernize how work gets done.
For 15 years she ran an SBA 8(a)-certified federal records management firm, working inside the same compliance-driven environments our federal clients navigate every day. That means we understand federal requirements — records management, process documentation, and Section 508 accessibility — from the inside, not from a textbook.
Teresa also spent several years as a registered representativein financial services, giving ODTG firsthand knowledge of how advisory practices operate: client onboarding workflows, documentation demands, and the compliance pressure behind every relationship.
Clients hire ODTG for judgment, experience, credibility, and methodology — and for our ability to understand their problems in their own language, then translate them into workflows that actually work.
At a Glance
- Structure
- LLC, Founder-Led
- Principal
- Teresa Norton
- SBA Certification
- SDVOSB · WOSB · VOSB
- Founder
- U.S. Navy Veteran
- Prior Firm
- 8(a) Certified, 15 Years
- Markets
- Federal & Financial Services
- UEI
- VV97GEJU6616
- CAGE
- 22N27
- SAM.gov
- Active
- Based In
- Pinellas County, FL
Tell us what's slowing your organization down.
The first conversation is free, and it usually takes less than 30 minutes to know whether we can help.